Small Business - Soft Furnishings Manufacturer and Retail Shop

Polly worked with the owner of a soft furnishings manufacturer and retail shop. The business was dependent on the owner for all new business development AND for project managing all work within the company. This meant that growth was limited as it was dependent on the knowledge and skills of one person.

By working with the business owner, we were able to clarify what skills the MD brought to the business and what responsibilities could be delegated elsewhere.

The business owner also reviewed both her costings and her internal systems, correcting both her prices and her business systems. She was helped to review where her most profitable business came from and which business she couldn't afford to take on.

As a result, the right people started doing the right tasks, the business systems worked and the right prices were being charged. Turnover increased, costs reduced and the business owner got back her life.