An ‘Enquiry-Led Approach’ to Leadership 

We have worked with many organisations to help Leaders adopt an ‘Enquiry-Led Approach’ and we have seen first hand the wealth of benefits gained from having Leaders use more of an Operational Coaching™ style of leadership in their everyday interactions. 

Click any of the boxes below to read about just a few of the fantastic commercial and social benefits our clients experience when they begin to use powerful and insightful questions.

For more information about how adopting an 'Enquiry-Led Approach' can help your organisation banish groundhog days forever, please fill in your details below.  We look forward to talking to you soon!


Other Benefits of Utilising a Coaching Style of Leadership, include: 
  • A proactive and solution based workforce 
  • Increased engagement levels, which leads to reduced attrition 
  • Increased team performance 
  • Better collaborative working skills with peers through improved coaching conversations 
  • Learning to ‘manage up’ by asking better questions 
  • Helping to find powerful solutions to problems 
  • Being better able to work with colleagues from different backgrounds, environments and cultures by adopting a coaching approach 
  • Increased customer/client satisfaction by having a higher performing team 
  • Being able to leverage the new coaching approach in your customer/client interactions 
  • Turning around poor performance 
  • Dealing better with difficult situations and conversations 
  • Improved delegation 
  • Improved client management 

Improved Processes

“Quicker delivery of a project into the business. Once fully embedded it is worth £1m per annum savings.” 

“New cashing-up procedures that allow for cash payments has generated increased revenue of c.£700 per day in one outlet!” 

“Because our Team found the best way to anticipate the works, we haven’t had any claims from tenants – saving overall €300-€500k” 

"The positive moment is the realisation that a command culture is not the only way to get improvements! Coaching and development will help sustain long-term results, not just short-term fixes."

Labour Management

“Working with the Operations Team helping them solve their own issues relating to labour management – saved £4m YTD.” 

“Halved annual sickness rate, saving around £2,000 in shift cover.”

Leveraging Performance

“It allowed me to get the most out of a talented, eager but inexperienced graduate. The completed project probably saved us c£50-£100k. The ongoing benefits to the business are unquantifiable.”

Creating Win/Win Relationships with External Suppliers and Unions

“The supplier ... couldn't understand the impact they have on our operations if the service goes wrong. Taking up a coaching approach stopped the e-mail tennis and we now meet F2F to resolve at monthly intervals. I am adopting the approach to help support a win / win culture.” 

 “Long-term issues have been resolved through a change of approach, including certain discussions with trade unions and, what had been re-occurring, weekly delivery issues, including a reduction in operational cost, delivering 11% YOY improvement."


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