Case Studies

Cathy Lasher was engaged by a sales driven software company that needed more from its customer service team. Their situation was complicated by an unhealthy internal competitiveness and poor team working.

Over a two-year period, Cathy Lasher ran a series of workshops for nearly 200 people drawn from a number of Government Offices (GO), and under the auspices of the Department for Communities and Local Government, entitled ‘Delivering through Partnership’. 

Cathy worked with a large Software company to assist in bringing together 2 merging Customer Call Centre departments, to uncover and resolve inter and intra departmental issues that were causing workload issues, stress related absence and disruptive interpersonal issues.

Originally perceived as a community benefit and funded by the local authority, the (now stand alone) chain of sports, health and leisure clubs needed to significantly change operating procedures and culture in order to survive without financial support.

Bill was invited by a leading Energy company to lead a major, company-wide programme aimed at improving individual and team performance and thereby, overall organisational effectiveness. This 3-year programme involved working with 700 managers across the company.

The large team of specialist legal experts and their support staff within an LA were required to increase their effectiveness within the context of increasing standards and decreasing resources.