An Introduction to Operational Coaching?



What is Operational Coaching?

Operational coaching utilises what we have come to call an ‘enquiry led approach™’ towards leadership and management where the key is asking the right questions as opposed to ‘telling’. Operational coaching is typically an unstructured conversation ‘on the fly’ that is focused on the matter at hand. Through Operational Coaching our aim is to bring about a sustainable change in behaviour for your managers - improving their all-around communication and people engagement skills as a part of their every-day management style


"One thing that we found from all of our research is that coaching conversations on the fly are typically focused on the matter at hand which makes them highly relevant for business. How do we then take coaching related behaviours and help managers adapt and adopt them into their everyday management style?" Dominic Ashley-Timms, Managing Director, Notion Ltd


Our Operational Coaching Model

One of the things that, as an organisation we became frustrated about was why doesn't coaching break out as a behaviour? Why does it not break out into a recognised management style. We did some research and found that every single coaching model for every single coaching course we could find is an executive coaching model and it sets you out to be an executive coach. All of the models are for the benefit of the coachee in a sit down coaching conversation. There was nothing out there to help managers change their behaviours in a split second. That led to us developing the STAR© Model. The STAR©  model is the first operational coaching model and is designed solely to help managers develop this habitual behaviour.  



Benefits of utilising an operational coaching style of leadership …

  • Increased engagement levels, which leads to reduced attrition
  • Increased team performance
  • Better collaborative working skills with peers through improved coaching conversations
  • Learning to ‘manage up’ by asking better questions
  • Helping to find powerful solutions to problems
  • Being better able to work with colleagues from different backgrounds, environments and cultures by adopting a coaching approach
  • Increased customer / client satisfaction by having a higher performing team
  • Being able to leverage the new coaching approach in your customer/client interactions
  • Turning around poor performance
  • Dealing better with difficult situations and conversations
  • Improved delegation
  • Improved client management

... plus many, many more!


How does operational coaching contribute to the building of a coaching culture and why is it so important to have a coaching culture?