Operational Coaching

If you want to change the culture in your organisation so that managers stop 'telling' others what to do, and instead ask insightful questions to help them to find the solutions themselves, then Notion can help.

Operational coaching utilises what we have come to call an ‘enquiry led approach™’ towards leadership and management, enabling managers and leaders to have highly effective conversations ‘in the moment’ and ‘on the job’. This new skill will enable managers to increase their own effectiveness within their role and build high functioning collaborative teams (plus many other benefits that are too numerous to list!).

Organisations that have embedded operational coaching have shown dramatic increases in engagement, productivity and performance.

Please read on to discover what operational coaching is, how it helps drive culture change and some of the real benefits our clients have seen from introducing a coaching style of leadership across their organisations.



Click play to watch our MD, Dominic Ashley-Timms talk about what Operational Coaching involves


This will definitely be beneficial to our organisation. It has come in at the right time in my career and is an immediate realisation that things can be done differently and that there is always a way forward.

KPI results improved significantly in my store where I was Deputy Manager, most noticeably around Customer Service and Colleague Engagement. I was promoted this year to Store Manager as a result!


Some of the benefits you could see by your Managers utilising more of an Operational Coaching Style of Leadership

We have worked with many organisations helping them introduce operational coaching as a style of leadership across their business, and have seen 1st hand the wealth of benefits gained from having leaders use more of a coaching style in their everyday interactions.  Here are just a few real examples from our clients utilising this new management style:


Improved Processes

Quicker delivery of a project into the business. Once fully embedded it is worth £1m per annum savings.”

“New cashing-up procedures that allow for cash payments has generated increased revenue of c.£700 per day in one outlet!”

“Because our Team found the best way to anticipate the works, we haven’t had any claims from tenants – saving overall €300-€500k”


"The positive moment is realisation that a command culture is not the only way to get improvements! 

Coaching and development will help sustain long-term results, not just short-term fixes."

Notion Client

Labour Management

“Working with the Operations Team helping them solve their own issues relating to labour management – saved £4m YTD”

“Halved annual sickness rate, saving around £2,000 in shift cover”

Leveraging Performance

“It allowed me to get the most out of a talented, eager but inexperienced graduate. The completed project probably saved us c£50-£100k. The ongoing benefits to the business are unquantifiable.”

Creating win/win relationships with external suppliers and Unions

“The supplier .. couldn't understand the impact they have on our operations if the service goes wrong. Taking up a coaching approach stopped the e-mail tennis and we now meet F2F to resolve at monthly intervals. I am adopting the approach to help support a win / win culture.”

“Long-term issues have been resolved through a change of approach, including certain discussions with trade unions and, what had been reoccurring, weekly delivery issues, including a reduction in operational cost, delivering 11% YOY improvement."

Other benefits of utilising coaching style of leadership include:

  • A proactive and solution based workforce
  • Increased engagement levels, which leads to reduced attrition
  • Increased team performance
  • Better collaborative working skills with peers through improved coaching conversations
  • Learning to ‘manage up’ by asking better questions
  • Helping to find powerful solutions to problems
  • Being better able to work with colleagues from different backgrounds, environments and cultures by adopting a coaching approach
  • Increased customer / client satisfaction by having a higher performing team
  • Being able to leverage the new coaching approach in your customer/client interactions
  • Turning around poor performance
  • Dealing better with difficult situations and conversations
  • Improved delegation
  • Improved client management

... plus many, many more!


Are Performance Appraisals Pre-Historic?

The annual performance appraisal has been institutionalised in most organisations and it is, to many, a familiar foe.

But, is the process really adding any value in today’s organisation? Read our article to find out why we believe the traditional appraisal may soon become a thing of the past.


Whether you:

  • Are at the early research stage
  • Are actively looking for a supplier
  • Have already begun your journey
or
  • Just want to pick our brains :)

... we'd love to talk to you.  Click this button to book your complimentary consultation now - we promise no sales pitch!