Notion's Articles

Using ‘Operational Coaching’  to Drive Ownership and Responsibility for Business Performance - A Case Study with Scott Bader

We are delighted to share with you our latest case study with Scott Bader.Simply click on the imageto learn how Scott Bader achieved huge commercial benefits by using ‘Operational Coaching’ to drive ownership and responsibility for business performance.

How to Choose The Best Coaching Skills Solution For Your Organisation

Coaching has become increasingly popular as a learning and development strategy in organisations, with many rating it as the third most commonly used tool. This suggests that coaching is being embraced by organisations and is perceived as playing an important commercial role.

Indeed, carefully embedded coaching skills should bring about enormous benefits for organisations, however, in terms of effectiveness, CIPD reports show that coaching still falls behind in-house development programmes and on the job training.

It seems that despite its popularity, organisations are finding it really difficult to translate the practice of coaching into tangible outcomes. So what is happening?

In part one of our whitepaper, we start by exploring some of the obstacles that hinder the effectiveness of coaching in organisations. In part two, we provide top tips to help organisations make the best choice of coaching skills training based on their own specific needs.

We put all of this into context in part three, by presenting some of our client case studies, each representing a different way of bringing coaching skills into their organisations and demonstrating the fantastic results they were able to achieve by following our top tips. In response to the many frequently asked questions we receive, part four will address the issues that are commonly raised by organisations wanting to make the right decision.

Lastly, in part five, we offer our final thoughts about what really makes coaching skills training effective in organisations.

Please click the image to download your copy.

Coaching Skills Training That Can Deliver Exactly What Your Organisation Needs

We’re delighted to be launching our latest white paper ‘How to Choose The Best Coaching Skills Solution For Your Organisation’. It’s one of our most comprehensive white papers to date and packed with (hopefully) helpful insights.

Simply click here to read a short overview of what’s in it and if you want to read further, click the link in the ‘article’ to download the full white paper.

 

The Secret to Building a High Performing Sales Team

Want to find out ‘The Secret to Building a High Performing Sales Team’? Click on the article to find out how Notion can help your sales team improve their performance in a number of ways, including of course good old-fashioned commercial returns!

Just click here to download the full article.

 

Using ‘Accredited Coaching’ To Support A Journey Of Change - A Case Study With MPS

"Our journey with coaching started about 12 months ago. Change can bring about a lot of anxiety and you need a certain skill set to deal with that; we didn’t necessarily have that skill set. We were still going through quite a few large scale change programmes and because of this we decided that we needed to put some coaches into the organisation."

 

Delivering First Class Executive Coaching

The Head of Fleet Maintenance at a leading logistics organisation explains how Notion’s executive coaching helped him to expertly navigate the challenges of stepping into the senior management team.

 

How Your Company Culture May Be Increasing The Chances of Fraud

Following the arrest of Patisserie Valerie’s Financial Director, revelations about accounting irregularities, missing cash reserves and secret overdrafts have sent shockwaves across the business press and any number of boardrooms alike.  Whilst it’s still too early to speculate about the future trading situation of the company, or the outcome of the any criminal investigation, it does raise a bigger question about how organisations end up in such dire straits and how potentially fraudulent behaviour can go unchecked.

 

CONGRATULATIONS! 2018 Top 50 Coach Award Presented To Laura Ashley-Timms and Notion by CV Magazine

Congratulations to Laura Ashley-Timms, Coaching Director at Notion on her 2018 Top 50 Coach award. This prestigious honour was presented by Corporate Vision Magazine for her services to the coaching industry. 

 

Surviving A VUCA World - Is The Focus On Wellbeing Too Little Too Late?

The World Economic Forum predicts that in the next two years, 5 million jobs will have been lost across 12 developed nations as a result of increased automation and robotisation. But, the International Labour Organisation is less conservative in their estimation; they state that across places like Cambodia, Indonesia, The Philippines, Vietnam and Thailand, 137 million jobs will be lost as a result of the robotisation of the garment industry alone. That equates to an epic 56% of the workforce.

 

Do Managers Really Know How To ‘Be Agile’?

Deloitte’s Global Trends research in 2017 identified that 80% of organisations recognise that they need to develop more agile and diverse leaders and managers.1 Indeed, ‘agile’ remains a much talked about topic well into 2018. Although it is a relatively new term for most, it was actually coined by a group of industry leaders in 2001 as part of their agile manifesto to make software development more responsive to business needs. Now, appropriated by mainstream management, the term has spread into almost every aspect of organisational life. Consequently, most managers have probably heard about it, many will incorporate the phraseology into their everyday language, but do managers really know how to be agile?

 

How to Create Organisational Agility in Times of Unprecedented Change

It’s hard to overstate the unprecedented pace of change that every organisation faces in today’s VUCA world. The future is more unpredictable than ever before and this has already caused many organisations to strain (and break) under the pressure. 

According to Dominic Ashley-Timms, Managing Director at Notion,”In order to survive this onslaught of change, organisations need to displace typical organisational dynamics and traditional models of management with a more agile way of existing that increases the organisation’s ability to respond rapidly to change.” 

Here, Dominic explains why he thinks it’s time for organisations to get beyond the ‘What’ and start implementing the ‘How’ by learning to generate high levels of enquiry.

 

How Curiosity Can Help Organisations Succeed During Change

Everyone has heard the proverb ‘curiosity killed the cat’ which warns of the dangers of unnecessary investigation and experimentation. The phrase, despite being well over a century old, is still commonly said and is often used to stop people from asking unwanted questions. Interestingly, this notion is reflected in the management models of many organisations across the globe, where information and instructions flow from top to bottom; managers are expected to hold all the knowledge and employees who ask too many questions can be perceived as an irritant. 

In fact, according to Notion’s recent poll concerning organisational culture across more than 500 organisations, 79% report that they are still ‘very’ or ‘mostly’ command & control led. 

But, in today’s unpredictable and uncertain times, can organisations really afford to subdue curiosity?

 

Is This the Key to Restoring Business Confidence?

Recent news reports reveal that business confidence, across all sectors, is at its lowest in 15 months, as a result of the Brexit negotiations and low wage growth. Despite signs of business growth in some industries, optimism is still falling, suggesting that organisations don’t feel confident about future trading conditions. 

The impact of slumping levels of business confidence, not only affects what happens in local and international markets, it can also have a dramatic effect on people working inside organisations. The people costs of low business confidence can be substantial and shouldn’t be understated or ignored, because, helping people to sustain high levels of optimism during these volatile and uncertain times, might be a key factor in whether organisations survive long enough to prosper.   

5 Reasons Why Coaching Supervision Is Vitally Important

The coaching industry has grown at a remarkable rate over the past decade, with people from an array of occupational backgrounds entering the profession. As a result, it has become essential to establish high standards of competence and professionalism in an industry that has few barriers to entry. 

Thankfully, many coaches undertake training and qualifications to set themselves apart from untrained individuals who call themselves coaches. However, it seems that after the initial enthusiasm for training, many coaches are not taking their professional development seriously, with reports indicating that only 50% of coaches undertake coaching supervision post-qualification.  

How to Help The New Kids At School

For many people across the country, September marks the start of a new adventure: starting school, moving up to secondary school, moving into a new school year, or leaving home to go to University. 

It’s a time of great anticipation and excitement but also a time of significant change that can cause feelings of uncertainty and anxiety if not managed well.  

How to Get Rid Of That Groundhog Day Feeling

‘What would you do if you were stuck in one place and every day was exactly the same, and nothing that you did mattered?’ 

That sounds pretty awful, right? Yet in many ways that is what people are experiencing in organisations that rely too heavily on a command and control leadership model.

When the normal behaviour of a Manager is to dictate what will happen, what to do, where to go, who to work with, even what to think, there is a very real risk that people will develop a ‘learned helplessness’ that will significantly decrease engagement levels, performance and productivity.  

How To Develop Managers In the Age of The Job Hopper

Job hopping was once perceived much more negatively by recruiters than it is in today’s employment market. Any applicant whose CV listed lots of jobs over a short period would probably set alarm bells ringing for potential employers. Frequent and short periods of employment would have led most recruiters to at least question how well the applicant was able to integrate into their previous companies, or how well they coped with their work, or how loyal they were. Indeed, back then, the prospect of hiring and developing a job hopper would have been considered a ‘high risk’ decision. 

5 Ways To Offer Career Development That Millennials Really Value

It’s hardly surprising that 90% of executives believe that learning and development is a top priority when a whopping 87% of Millennials are telling us that development is important to their job.

But, equipping people with the skills to do their current job is not enough. Millennials in today’s organisations are looking for career development too, so organisations must also be ready to prepare employees for their next job. Taking a longer term approach to talent management will be a prudent move for organisations, as according to the 2018 Workplace Learning Report, ‘94% of employees predict that they would stay at a company longer if it invested in their career development’.

University Of Exeter Set To Create STAR® Managers In An Out Of This World Partnership With Notion


Notion, a global expert in behaviour change, has partnered with the University of Exeter to support them in their unabated commitment to being a Great Place To Work. 50 academic and professional staff will join Notion’s revolutionary, 100% virtual, blended management development programme - STAR® Manager - from July 2018.


BT Use ‘Operational Coaching’ to Transform Business Partners into Trusted Advisors


Notion started working with BT in the wake of a period of significant change and controversy for the telecommunications company. During this difficult period, the company had faced challenges that had left them a little battle worn but ready for change. Our challenge was to help BT restore their brand advocacy and improve employee confidence by helping them to modify the behaviours of their internal communications team.


Is Coaching an Indulgence?


It has long been acknowledged by much of the business community that coaching is what sets exceptional organisations apart from the rest. Yet when coaching initiatives fail to deliver desirable levels of performance many organisations withdraw investment, or simply allow their initiatives to fester. When this happens, then yes, coaching is indeed an indulgence.


Top Tips for Choosing The Best Coaching           Skills Course


There are so many training organisations out there claiming to deliver effective coaching skills training. The array of choice can be overwhelming and is enough to turn the task of choosing your course in to a real chore. So here are our ‘top tips’ for choosing the best coaching skills course.


The Shocking Truth Behind Poor Performance


“They’ve got a bad attitude.” “They simply don’t have the skills to do the job.” “They think they’re better than they are.” “They just don’t understand me.” “They don’t fit in around here.” “They must have problems in their private life.” 

These are just some of the judgements that Managers may make when dealing with poor performance but what if instead of blaming people, Managers put their own management skills in the spotlight?


Why the GROW Model Doesn’t Drive Organisational Change


Popularised in the late 80’s by John Whitmore et al, the GROW model is still cited as one of the most popular and most recognisable coaching tools in the world. This simple, sequential coaching approach often forms the most basic instruction of any new Coach. But despite its enduring popularity, we still haven’t seen coaching break out in a way that transforms behaviour change at an organisational level. Indeed even when organisational commitment to creating a coaching culture is strong many coaching initiatives fall flat. As a result, organisational confidence in the ability of coaching to affect real change drops, making it much harder to sustain interest and attract future investment. So what is going wrong? Has the GROW model outlived its usefulness in organisations?


How to Reduce Survivor Syndrome


In the last few weeks the headlines have been full of news stories regarding the downsizing of some well-known high street giants, including House of Fraser and Pound world, in a last bid attempt to save them from collapse.


How To Improve Retention by 50%


Attractive salary packages, good terms and conditions, career development and opportunities to learn may be sufficient to entice people to join a new organisation, but these things alone are not enough to stop them from leaving. According to a Gallup Survey, the relationship people have with their Managers can determine whether they stay or leave. So, if organisations don’t pay attention to the relationships their Managers have with their employees, they risk doubling their employee turnover.


Do you want to Revolutionise Performance, Productivity and Engagement in your Organisation


Time and time again businesses face these same eight challenges and yet each one can be solved forever in one easy step. So why don’t more workplaces know about it? Keep reading to learn how you, with the help of some simple operational coaching skills, can revolutionise the performance, productivity and engagement levels in your organisation...


A Sure Fire Way to Improve Engagement


The negative impact of a passive and disengaged workforce on performance and productivity is substantial, so isn’t it time that Leadership gave ‘engagement’ the commercial attention it deserves? 

In 2009 The McLeod Review outlined four key enablers to employee engagement which heralded a new way forward for organisations; yet almost a decade later, engagement levels remain a critical issue for employers across the globe. More worryingly, employee engagement appears to be retracting with around 1 in 4 employees being unable to report that they are moderately engaged, let alone highly engaged.


Don't Waste Money on 360 Degree Feedback Until You've Read this…


Organisations that really want to leverage the skills, experiences, styles and preferences of their highly differentiated workforces will benefit from taking a much more individualised approach. 360 degree questionnaires can be a powerful way for people to get real-time highly individualised feedback from colleagues at work which can help build higher levels of self-awareness that in turn can improve performance and relationships with others.


The Powerful Secret to Increasing Productivity


Most economists tend to agree that productivity will remain sluggish into 2018, with no signs of marked improvement. And, although unemployment remains low, the average annual growth in output per worker has actually fallen. Yet, the TUC calls Britain’s long hours culture a national disgrace – so aren’t people busy enough already? Probably! But clearly busyness isn’t having the positive impact on productivity that one might expect, therefore, isn’t it about time that organisations started to help their people to work smarter, not harder? Herein is the secret.


Should I stay or should I go? - 5 critical moments that impact talent retention


Retention is set to be a key issue for organisations in 2018. Several factors are at play: stabilised employment, shocking engagement levels, the transparency of job opportunities, and the flexible career mentality of a largely Millennial workforce, to name a few. Keeping hold of top talent must be a priority for organisations if they are to remain competitive. 

So, what can organisations do to retain their talented employees?


How to get Learning to Achieve a Transformative Effect


We are not always entirely aware that we are learning; when we ‘just know’ how to do something it’s often as a result of repetition and eventually habit. In other circumstances, learning is more intentional, for example, attending a seminar or reading a book. Intentional learning can be effective but it can also be impersonal, forgettable and replaceable. However, when you add purpose to learning something transformative occurs.


Can Coaching Cultures Really Deliver Higher Performance?


Are there a set of factors that typify high performing organisations? What are the common themes? High performance organisations share several features, that when working in unison over a sustained period of time, can deliver substantial financial and non-financial results that far outstrip others in their peer group.


The ROI of Executive Coaching – The Hard Facts


Frustratingly, the myth that coaching cannot be measured still endures. Why? Because it’s far too easy to use ‘confidentiality’ as a reason to shroud the coaching exchange in secrecy. Yet Notion have repeatedly proven, whilst still respecting the privacy of individuals at a micro-level, that it is possible - moreover necessary - to set clear coaching objectives related directly to business outcomes that CAN be measured and reported. How is this possible? Notion’s Coaching Director, Laura Ashley-Timms suggests we get CLEAR about this...


Managing Performance – A New Ball Game

In 2017 Chancellor Philip Hammond attributed an £84 billion productivity loss to poor performing managers.  Set this in an environment of unprecedented change, dangerously low engagement levels, and a new generation of employees prepared to jump ship regardless of the amount of change happening; and we can be certain that managing performance in 2018 will be a whole new ball game. 

What Makes Operational Coaching So Powerful?

Are you looking for your managers to be able to improve their communication skills, develop their teams 'every day' and 'in the moment' and have the ability to hold better conversations? 

Notion’s STAR® model is the first ‘Operational Coaching’ model designed solely to help Managers to develop coaching as a habitual behaviour by adopting an ‘Enquiry-Led Approach™’. This calls upon the Manager to resist the urge to tell others what to do – not just once or twice – but in their everyday interactions.  And the results are powerful.

Good Managers Manage Performance but Great Managers Enable Performance

Great Managers understand that they need to move away from this notion of ‘managing performance’ and instead focus on