Improve Communication and Have Better Conversations - Operational Coaching®
If you are looking for your managers to be able to improve their communication skills and have the ability to hold better conversation, then Notion can help.
Operational Coaching® utilises what we have come to call an ‘enquiry led approach™’ towards leadership and management where the key is asking the right questions as opposed to ‘telling’. Operational Coaching® is typically an unstructured conversation ‘on the fly’ that is focused on the matter at hand. Through Operational Coaching® our aim is to bring about a sustainable change in behaviour for your managers - improving their all-around communication and people engagement skills as a part of their every-day management style.
Please read on to discover what Operational Coaching® is, how it helps drive a coaching culture and some of the real benefits our clients have seen from introducing a coaching style of leadership across their organisations.
Click play to watch our CEO, Dominic Ashley-Timms talk about what Operational Coaching® involves
Some of the benefits you could see by your Managers utilising more of an Operational Coaching® Style of Leadership
We have worked with many organisations helping them introduce Operational Coaching® as a style of leadership across their business, and have seen 1st hand the wealth of benefits gained from having leaders use more of a coaching style in their everyday interactions. Here are just a few real examples from our clients utilising this new management style:
Improved Processes
“Quicker delivery of a project into the business. Once fully embedded it is worth £1m per annum savings.”
“New cashing-up procedures that allow for cash payments has generated increased revenue of c.£700 per day in one outlet!”
“Because our Team found the best way to anticipate the works, we haven’t had any claims from tenants – saving overall €300-€500k”
"The positive moment is realisation that a command culture is not the only way to get improvements!
Coaching and development will help sustain long-term results, not just short-term fixes."
Notion Client
Labour Management
“Working with the Operations Team helping them solve their own issues relating to labour management – saved £4m YTD”
“Halved annual sickness rate, saving around £2,000 in shift cover”
Leveraging Performance
“It allowed me to get the most out of a talented, eager but inexperienced graduate. The completed project probably saved us c£50-£100k. The ongoing benefits to the business are unquantifiable.”
Creating win/win relationships with external suppliers and Unions
“The supplier .. couldn't understand the impact they have on our operations if the service goes wrong. Taking up a coaching approach stopped the e-mail tennis and we now meet F2F to resolve at monthly intervals. I am adopting the approach to help support a win / win culture.”
“Long-term issues have been resolved through a change of approach, including certain discussions with trade unions and, what had been reoccurring, weekly delivery issues, including a reduction in operational cost, delivering 11% YOY improvement."
Other benefits of utilising coaching style of leadership include:
- A proactive and solution based workforce
- Increased engagement levels, which leads to reduced attrition
- Increased team performance
- Better collaborative working skills with peers through improved coaching conversations
- Learning to ‘manage up’ by asking better questions
- Helping to find powerful solutions to problems
- Being better able to work with colleagues from different backgrounds, environments and cultures by adopting a coaching approach
- Increased customer / client satisfaction by having a higher performing team
- Being able to leverage the new coaching approach in your customer/client interactions
- Turning around poor performance
- Dealing better with difficult situations and conversations
- Improved delegation
- Improved client management
... plus many, many more!
Whether you:
- Are at the early research stage
- Are actively looking for a supplier
- Have already begun your journey
- Just want to pick our brains :)
... we'd love to talk to you. Click this button to request a call back and we will answer any questions you may have - we promise no sales pitch! It's not our style!
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