Small Business - Chain of Sports Health and Leisure Club

Originally perceived as a community benefit and funded by the local authority, the (now stand alone) chain of sports, health and leisure clubs needed to significantly change operating procedures and culture in order to survive without financial support.

Starting with one-to-one interviews and a facilitated meeting of the senior team specific problem areas and desired outcome changes were identified. As a result a number of cross functional groupings were established, their formulation facilitated and their development both facilitated and monitored.

Significant changes to both culture and methods of operation resulting in a profitable business without the need for external financial support.